Shipping & Returns

Shipping

We offer ground, 2nd, and next day air via UPS. Ground shipments are free on all brake controllers including controllers that are ordered with a harness. Harnesses by themselves with be charged shipping. All other products will incur a shipping fee.

Returns

All products sold by BRAKECONTROLLER.NET are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped UPS and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to BRAKECONTROLLER.NET within 24 hours. All packages will be shipped the following business day. Because of the nature of the Internet, online ordering your purchase from BRAKECONTROLLER.NET acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

• All order changes or cancellations should be reported prior to shipping and by phone on 1-555-555-5555. Email is not accepted.
• All returned parts may be subject to quality, operation, and/or performance tests by BRAKECONTROLLER.NET testing facility or by a third party authorized by BRAKECONTROLLER.NET.
• Defective return does not include returns for incompatibility.
• BRAKECONTROLLER.NET reserves the right to replace defective parts or to issue a refund if BRAKECONTROLLER.NET sees more fit.
• All refunds after one week from the time item is received will be of the original value.
• There will be no refund for shipping under any circumstances.
• All products, unless otherwise stated, are covered by their respective manufacturer's warranties.
• All returns require prior authorization and must be returned in the original packing with all disks, cables, accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice. To request a Return Merchandise Authorization, call (555-555-5555), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (8:00 AM to 5:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.

There are no expressed or implied warranties except as listed above. BRAKECONTROLLER.NET shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.